Effective Date: February 26, 2026
1. Overview
This website is operated by Family Tree Maker Safe.
Family Tree Maker Safe publishes independent educational digital guides for family history users. By using this website or purchasing a product through this website, you agree to these Terms of Service & Refund Policy.
Our current product is a downloadable educational PDF guidebook / eBook. It is provided for informational and educational purposes only.
2. Paddle as Reseller and Merchant of Record
Products on this website are sold through Paddle.com, our authorized reseller and Merchant of Record.
When you purchase through Paddle Checkout, Paddle acts as the seller/reseller of record for the transaction. Paddle processes your payment, calculates and handles applicable sales tax/VAT, and may appear as the seller, reseller, payment processor, or billing descriptor on your receipt or payment statement.
Family Tree Maker Safe is responsible for providing access to the digital PDF guide and answering product-related questions.
For download issues, product access, refund requests, or questions about the guide, please contact:
support@familytreemakersafe.com
3. Product Type
The Family Tree File Safety Guidebook is a downloadable digital PDF guidebook / eBook.
No physical product is shipped. The guide is not software, not an app, not a subscription, and not a tool that connects to your computer or to Family Tree Maker software.
The guide may be read on screen or printed for personal use.
4. Educational Use Only
The information in the guide is provided for educational and informational purposes only.
The guide explains general file safety concepts for Family Tree Maker users, including tree files, media folders, backup habits, storage options, sync preparation, and restore basics.
The guide does not provide technical support, remote assistance, software repair, file repair, data recovery, or guaranteed restoration of lost, deleted, damaged, or corrupted files.
5. No Technical Support or File-Recovery Service
Family Tree Maker Safe does not provide:
• technical support for Family Tree Maker software;
• remote access or remote assistance;
• software troubleshooting services;
• repair of damaged or corrupted files;
• recovery of lost or deleted files;
• personalized review of customer files;
• guaranteed restoration of any family tree, media folder, backup file, or database.
Any references to backups, restore options, TreeVault, sync preparation, file locations, or file safety are provided for educational explanation only.
6. Delivery of Digital Product
After completing your purchase through Paddle Checkout, you will receive access to the PDF guide through the delivery method shown at checkout, such as a download page or email link.
If you do not receive access to the guide within 1 hour after purchase, please contact:
support@familytreemakersafe.com
Please include the email address used at checkout so we can locate your order more quickly.
7. Refund Policy
We offer a 14-day money-back guarantee for the Family Tree File Safety Guidebook.
If you are not satisfied with your purchase, you may request a refund within 14 days of the original purchase date.
To request a refund, contact:
support@familytreemakersafe.com
The refund will be processed through Paddle to the original payment method where possible. We do not issue direct refunds outside the Paddle payment process.
Refund timing may depend on Paddle, your payment method, your bank, or your card issuer.
8. Customer Responsibilities
Before purchasing, please review the product description carefully to make sure the guide is suitable for your needs.
By purchasing the guide, you understand that:
• the product is a digital PDF guidebook / eBook;
• no physical book will be shipped;
• the guide is educational only;
• the guide does not include technical support;
• the guide does not include file-recovery services;
• the guide does not guarantee that any lost or damaged file can be restored;
• the guide does not replace official Family Tree Maker documentation or professional technical assistance.
Users are responsible for making careful decisions before changing, moving, deleting, syncing, backing up, or restoring important files.
9. Intellectual Property
All original content included in the guide and on this website is the intellectual property of Family Tree Maker Safe, unless otherwise stated.
You may use the guide for personal, non-commercial use.
You may not:
• resell, redistribute, or publicly share the guide;
• upload the guide to file-sharing websites, public drives, forums, or public platforms;
• copy substantial portions of the guide into another product;
• modify and resell the guide;
• claim the guide as your own work;
• use the guide or website content for commercial training, resale, or redistribution without written permission.
Short quotations may be used for review, commentary, or fair-use purposes where permitted by applicable law.
10. Trademarks and Independence Notice
Family Tree Maker, FTM, TreeVault, Ancestry, and related names, logos, product names, and feature names are trademarks or registered trademarks of their respective owners.
Family Tree Maker Safe is an independent publisher. This website and guide are not affiliated with, endorsed by, sponsored by, maintained by, or authorized by Software MacKiev, Ancestry, or any related company.
All third-party names are used only to identify the software, platforms, or features discussed for educational purposes.
11. Accuracy of Information
We make reasonable efforts to provide clear and useful educational information. However, software features, file locations, third-party services, operating systems, and user settings may change over time.
Family Tree Maker Safe does not guarantee that every instruction, example, explanation, or screenshot will apply to every user, device, software version, file, or individual situation.
Users should use their own judgment and make backup copies before making changes to important files.
12. Third-Party Software, Websites, and Services
The guide and website may mention third-party software, platforms, websites, services, or product features.
Family Tree Maker Safe does not own or control those third-party products or services and is not responsible for their content, policies, pricing, availability, functionality, updates, support, or performance.
Any third-party references are provided for educational context only.
13. Limitation of Liability
To the fullest extent permitted by applicable law, Family Tree Maker Safe is not responsible for any loss, damage, cost, claim, or issue arising from:
• use or misuse of the guide;
• loss of data, files, media, backups, or research materials;
• software errors or third-party software behavior;
• user actions taken before, during, or after reading the guide;
• sync results, backup results, restore attempts, storage decisions, or file-management decisions;
• inability to access, open, repair, restore, recover, or use any file;
• changes made by third-party software, platforms, cloud services, or operating systems.
The guide is provided as an educational resource and does not replace official software documentation, professional technical assistance, or the user’s own careful judgment.
14. Changes to These Terms
We may update these Terms of Service & Refund Policy from time to time.
The effective date at the top of this page indicates when the current version became effective. Continued use of the website or purchase of our products after changes are posted means you accept the updated terms.
15. Contact Information
For product access, download issues, refund requests, or business inquiries, contact:
Email: support@familytreemakersafe.com
Website: familytreemakersafe.com